FAQs

Can I cancel anytime?

Yes. You can cancel, pause and restart your account anytime. Just email our support team (support@salonmedia22.com) your request and we will process your request within 24 hours.

How long is the turnaround for a site?

Most projects take 5-7 business days after we receive your new website content information. The faster you submit your new website content and gives us feedback the quicker the turnaround. We want you to have your site quickly, but also just like you want it.

What website platform does Salon Media22 use?

Salon Media22 websites are based on the world-best content management platform WordPress. We’ve customized and made specific modification to the framework to tailor to the hair care industry. It’s user friendly, too.

What do I get when I sign up?

Complete turnkey website loaded with the content and images you provided along with an appointment scheduler, social networking integration, support and more.

Do you offer refunds?

We do offer a 30-day money back guarantee on all project less then 40% complete. We do not offer refunds after 30 days. You can cancel your hosting at any time. When you cancel, your current paid month will run through to the beginning of your next billing cycle and then you’re done. But we also will work closely with you throughout the set-up process to help avoid problems in the first place.

Why don’t you offer free domain registration?

Well, we thought about it but decided that it was a bad idea. If we were to register your domain we would ultimately own your domain name. We don’t want to do that. You should own your domain name. Period. Not sure how to do that? Register one at a site like GoDaddy

I have a domain registered somewhere else. Can I use it on my Salon Media22 website?

Yes. It’s easy to set up existing domains. We would be more than happy to guide you through the process. Having a domain already registered means one less step!

What types of payments do you accept?

We accept online payment by PayPal (credit card, debit card or bank account).

I have email hosted at another company, will I lose those emails?

No. Once you sign up to a paid plan, we can show you how to download your email to reconfigure your domain name. Our goal is making a smooth transition.

What is a responsive design websites?

When a website is responsive, the layout and/or content responds or adapts based on the size of screen they are presented on.

A responsive website automatically changes to fit the device you’re reading it on. It’s the preferred option in web design.

Typically there have been four general screen sizes that responsive design has been aimed at: the widescreen desktop monitor, the smaller desktop (or laptop), the tablet and the mobile phone. And trust us, your customers will access your site using all kinds of screens.
Learn more

What is a Content Management System (CMS)?

It is the backend of your website that allows you to add/edit/delete the content of your website. In our case, we use WordPress.

Why shouldn’t I instead just grab any old free blog and template?

There are many things that a free template and blog aren’t set up to do, such as have an online store, be search engine optimized, offer online appointment scheduling, and look like they were made for a salon. Our turnkey sites give you a professional look with the hair industry in mind, and plus you won’t need to be an expert web designer to make it look like you want (unlike a run-of-the-mill template).

Can I add unlimited pages?

Yes. You can add unlimited sub-pages under most of the main pages depending on the design you choose via the CMS (content management system). You cannot however, add to the amount of main pages that appear in the main navigation such as Home, About, Services, Products, Gallery, News, and Contact.

Can I change the website’s colors?

Yes, all of our website designs color schemes and some minor layout changes can be done on your website content management system (CMS). So it’ll be easy to have the site mirror the look of your salon.

What do I get with a Salon Media22 website?

With a Salon Media22 website, you get just about everything you will ever need to be successful online. The best part is you can turn most of it on or off when you’re ready so your site can be small and simple or large with all the bells and whistles. Plus, you can customize it as you wish. This isn’t a cookie-cutter kind of deal!

Here’s what you get:

  • A complete professionally responsive designed website ready to go
  • Ready to use industry related blog content and images
  • Wow factor looks designed to impress
  • Easy CMS to update page titles, text, images, video, and documents yourself
  • Easy SEO editor
  • Easy integration with Google Analytics for visitor stats
  • Easy integration to your Twiiter, Facebook, YouTube and LinkedIn pages
  • Optimized to perform across PCs, Macs, iPhones, iPads and more
  • E-news sign-up module with email address collection
  • Anti-spam contact form to deter spam robots
  • Premium web hosting with unlimited bandwidth, 1GB space, 20 email accounts
  • Use your own domain name for maximum branding and SEO
  • Complete list of features

    Can I add my logo to a Salon Media22 website?

    Short answer, yes. Long answer: You can add your logo to your Salon Media22 website provided it is prepared to the specifications stated in the CMS (Content Management System) of your Salon Media22 website. Logos vary greatly and can be all kinds of shapes, sizes, and colors and while some people have the skills to manipulate their own logo for use on websites and printed marketing items, many others don’t have the time or desire to do this and hire a graphic designer. There are also people who don’t have or want a logo. Salon Media22 websites have been designed to cope with these variables and offer 3 easy ways to help:

    a) No logo? Just supply your business name and we will type it in and place it ‘just right’ in your Salon Media22 website. Note: Only fonts that match the website will be used. A small fee applies.

    b) Know someone with a copy of Photoshop or have a graphic designer handy? Then simply follow the logo specifications in the CMS of your Salon Media22 website to create a version of your logo that you can upload via the CMS.

    c) Send us a customization request to add your logo for you along with any other things you might want changed and we will send you a quote to make the customizations

    Can I change the page titles of the web pages?

    Yes. Changing the titles of the website pages is easily done with our WordPress content manager. However, the Home page title cannot be changed and depending on which website you choose, some other pages may also have a fixed title if they perform specific functions such as the News and Contact pages. Check the features of the specific website you are interested in to see what’s included.

    Can I add Youtube videos to a Salon Media22 website?

    Yes. Many pages and sub-pages on Salon Media22 websites come ready to link to videos you have uploaded to your YouTube page. You can also put in the link to your YouTube page and the YouTube icon will automatically appear on your Salon Media22 website. Visitors can then click the YouTube icon and be taken to your YouTube page. It’s a great way to show off your stylists in action or do customer testimonials.

    The same applies for Twitter, Facebook and LinkedIn… just add the link to your page on Facebook for example and the Facebook icon will appear on your Salon Media22 website. Cool, huh?

    Are Salon Media22 websites custom designed sites or are they templates?

    Salon Media22 websites are the best of both worlds. Salon Media22 sites have been engineered from the ground up to incorporate the hottest visual design trends, SEO and latest programming methods. So, just like a custom website each Salon Media22 site has first been hand-designed. We then apply the ‘economy of scale’ advantages of templates to bring the costs way down by making the same designs available to everyone.

    Each site is then customized by the purchaser with their own photos, content, page titles, number of pages, SEO etc. That means you get a customizable site that already looks great.

    What if I don’t have my own photos to use?

    We have a gallery of professional-quality stock images of hair styles.

    Can you setup my appointment scheduler?

    Yes, we can add your first 10 salon services a no additional charge.

    What’s the advantage of a turnkey site?

    A turnkey site means you’ll be ready to go much faster with your site. Other site designers leave you with much more work on your end, but we’d rather you have something ready to use within a matter of days, not weeks or months as the site is being developed.

    What is a turnkey site?

    A “turnkey website” is, essentially, a ready-made website, complete with the programming specific to the type of website/business that you want to run. The term comes from the idea that you need simply to “turn the key” to get the business started. Find out more here.

    I don’t know anything about designed a website. How technical is this going to be?

    Not very technical! We offer support to answer your questions, and you can keep the site as simple as you’d like. Turnkey sites are designed with web design novices in mind.

    I‘m just an individual stylist/boutique salon owner. Isn’t this just for the big salons?

    We work with everyone! We do work some major salons, but we also enjoy helping stylists or boutique salons get their name out there with a great search engine optimized site showing off their work!

    FAQ didnt solve your problem?

    Here are several ways to contact us

    Need Support?

    At Salon Media22, we know that every customer is different. We offer a wide-range of support that meets the different needs of each customers.

    Contact Us

    For pre-sale questions please call 1-404-476-3743 or click the button below to submit your questions.